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外航培训 外航面试高频真题get起来

  对于等待外航招聘的小伙伴,凤天乘云外航培训机构小编还是那句话,时刻为空乘面试做准备,今天凤天乘云外航培训机构小编就来给大家分享十道外航面试高频真题,大家提前做好准备吧~
1.Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.
2.Tell me about a time that you dealt with an angry customer or client. What would you have done differently?
3.Tell me about the last time you lost your patience at work.
4.Describe a conflict you had with a coworker. How did you resolve the conflict?
5.Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.
6.Imagine you see a passenger being deliberately rude to another cabin crew. How would you deal with this situation?
7.Imagine you saw two passengers disputing over their seats. How would you handle this?
8.How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
9.How would you handle an anxious passenger who is afraid of flying?
10.What do you believe makes excellent customer service?
       大家一定要审题审清楚,知道考官提问的目的是什么。这样才能够赢得考官的青睐~关于更多内外航空乘招聘信息,空乘面试技巧,各大航司空乘面试广播词都可以关注凤天乘云空乘就业指导机构,让你的面试之路不再迷茫。