1.Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.
2.Tell me about a time that you dealt with an angry customer or client. What would you have done differently?
3.Tell me about the last time you lost your patience at work.
4.Describe a conflict you had with a coworker. How did you resolve the conflict?
5.Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.
6.Imagine you see a passenger being deliberately rude to another cabin crew. How would you deal with this situation?
7.Imagine you saw two passengers disputing over their seats. How would you handle this?
8.How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
9.How would you handle an anxious passenger who is afraid of flying？
10.What do you believe makes excellent customer service?